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Customer service

Do you have a query about the booking procedure you have just carried out?

Can you not find an answer to your query in the FAQs? Search the following links as applicable. Click on the link for an explanation or a form to forward queries/requests to our staff. Our staff are always on-hand and happy to assist you with any problems or queries as best they can, 7 days a week (including holidays!).

Alternatively, call us on +39 0423 402040, from Monday to Sunday, 24h/24 (call cost from landlines: EUR 6 VAT incl., max 15 min)

 

I am a customer and:

I would like to change/cancel my booking

I need travel information: check-in times, luggage weight, etc.

I have not received my booking confirmation

The airline has cancelled my flight: am I entitled to a refund?

Please cancel my newsletter subscription

I need information about methods of payment

I have a technical problem with your website

I have had payment problems

I need information on how to check-in online

I need to make a booking for more than 9 people

I have already bought a ticket and would now like to buy some extra services

My credit card limit is still blocked: what should I do?

You have informed me that there is a change to my flight: what should I do?



 

I am a journalist and:

I need information about the press office

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