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Information about airlines

You have booked and saved on Bravofly and finally the day of the departure has come!

Airline companies provide precise travel information on their check-in times, luggage allowance, and fees to make changes to your reservation.

Before departure check the travelling conditions of the airline you booked your flight with by using the below drop down menu. Please take note of the new safety rules in European Union airports.

Select the airline to review their fees for reservation changes, check-in details, luggage allowance and other travelling conditions:

Having doubts about the reservation you just made?
Can't find the answers in the frequently asked questions section?
Need Help? Call us on 0039 0423 402040.

Can’t find the airline?
If the airline is not listed call us on 0039 0423 402040 to find out the travel information you need.
Click here for details on how to contact our Customer Care Team. 

 

Booking changes/cancellations must be made by telephone at least 24 hours prior to departure by calling our international number 0039 0423 402040. We are available 24/7, calls cost 6,10€/call VAT incl. with credit card; only MasterCard and visa cards accepted.

IMPORTANT: for Sunday and Monday departures, you must contact us by Friday.

To make changes to  your booking (route change, departure/return date change, passenger name change) we will contact the airline on your behalf to verify if the requested changes are feasible and if there is additional cost.

Please note that changes are not always possible and all requests are subject to authorization by the airline.

Some important points of note:

  1. Changes and/or cancellation requests are to be made by telephone only, at least 24 hours prior to departure. We cannot process e-mailed requests for changes.
  2. For Sunday and Monday departures, you must contact us by Friday.
  3. Some fares and some airline tickets are non-refundable or may entail booking surcharges. Select the airline from the above table for a list of their regulations.
  4. Fees explained: 
    4.1  Change requested by passenger: 5,00 Euros handling fee per passenger, per route is applicable. If you have purchased Assistance Package* with us however, no handling fee is applied to making a change to your booking.

4.2  Refund requests explained in the table below. 

REFUND REASON REFUND BY SAME METHOD OF PAYMENT

REFUND

BY VOUCHER

REFUND OF

Agency & Payment fees

WITHOUT

ASSISTANCE PACKAGE*

WITH

ASSISTANCE PACKAGE*

Cancellation by Passenger Handling fee charged
20 Euros per refund request
Handling fee not charged Handling fee not charged Non refundable
Schedule Change / Cancellation by Airline Handling fee charged
20 EUROS per refund request
Handling fee charged
20 Euros per refund request
Handling fee not charged Refundable

 

*Our assistance packages incorporate several added value services from travel insurance to a dedicated customer service. The following “assistance packages” can be purchased, where available during the booking process; Scacciapensieri, NoProblem, Volaflex TOP, Bravo Compensation, Full Flex.

 4.3  Failure to use your ticket will result in a voucher being issued in accordance with the timings specified in art. 4.3 of our purchasing terms and conditions. As per the aforementioned article, the handling fee consists of: 20 Euros fixed fee, plus a deduction of 20% on the refund value from the airline with the already deducted fixed fee. We issue a voucher with a minimum value of 10 Euros and apply a maximum handling fee of 80 Euros.

Please note in all of the above situations, payments settled in non- Euro currency, the handling fee will be converted into the transaction currency used by the passenger.

 

 

Additional services offered by the airline, either with payment or free of charge, can be requested by contacting our Customer Service team, who will manage your requirements directly with the airline to verify feasibility and any applicable fees.

 

Passengers requesting any additional services (offered by the airline with payment or free of charge) please kindly note:

 

  1. are to be submitted, by telephone, no later than 48 hours prior to flight departure: dial number +39 0423 402040, Mon-Sun, 24h/24. We can’t guarantee that we will work out any possible requests submitted via email.
  2. may incur an additional cost, per passenger, per booking, of max. 20,00 Euros. Further details below. Payments settled in non- Euro currency, will be converted into the transaction currency used by the passenger at the time of booking.

 

Additional service Agency fees per passenger
Extra baggage 3,50 euro
Speedy boarding 3,50 euro
Assistance for web check-in 3,50 euro

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